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Bigger Boyz Toyz offers a 1-year parts warranty on all products used for domestic use from the date of purchase. For all commercial use, a 3 months parts warranty period applies, unless specified in the item listing. All conditions below are based upon the product being faulty or not performing as described. In the instance where a return is required the purchaser is liable for any shipping cost. Warranties will only be determined by a Bigger Boyz Toyz Technician upon inspection.
Warranties do not cover accidents, misuse, neglect, natural disaster or act of God or other external causes, or damage caused by operating the equipment in a manner that is not described in the instructions.
Warranties do not cover consumable parts/spare parts. Consumable parts are defined as any part that can be used up or worn out during normal use. The example of the consumable parts are; Bars, Chains, Blades, Teeth, Tynes, Brush cutter heads, Brush cutter line, Recoil Pull start, Pawls, Wheels. Tyres, Tubes, Filters, Spark plugs, Inner shafts, Bearings, Belts, Oil, Seals, Wedges, Mulcher screens, Generator brushes, BBQ plates, BBQ grills…
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For deliveries within Australia of items up to 20kg and within 1m long, we use Australia Post's eParcel service. For Larger items we use a courier service; please note couriers are unable to deliver to PO Boxes so please ensure you provide a valid day time delivery address. To ensure your orders are delivered safe and sound you will need to sign to accept delivery. You must be home to receipt delivery of courier delivered items. Re-delivery charges apply.
You should also include a daytime phone number with your shipping details should we need to contact you if there are any problems with your delivery.
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Visit our Owner's Manual Page to easily locate the manual you need.
Go to Owner's Manual
We always keep our spare parts available to ensure that you can always find what you need. Simply visit our Spare Parts page and place an order for the parts you require.
**Please note we only supply parts for Machines we stock**
Go to Spare Parts
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